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Video consultation

Video consultation

Instructions for video consultation using My Erasmus MC


You have made an appointment for a video consultation with your healthcare practitioner. This is a medical appointment in which you see and hear each other on a screen. You will speak with your practitioner from the comfort of your own home. Your appointment will take place in your secure My Erasmus MC patient portal. Watch the animation and follow the steps below to join your virtual appointment.

How does a video consultation work?


Watch the animation


Should you have any questions about using Mijn Erasmus MC and/or the video consultation, please feel free to contact our video consultation service-desk for patients via (010) 703 27 74.

What do you need to take part in a video consultation?

Starting a video consultation


Give yourself enough time to prepare for your video consultation and to log in. Make sure you are ready in time for your appointment when your physician joins you online. Follow these steps:

  • Go to www.erasmusmc.nl/mijnerasmusmc, using the browser Google Chrome (left hand side) or Microsoft Edge (right hand side).
logo chrome (links) en edge (rechts
videoconsult_1_afsprakenoverzicht

Videobellen instructie: blok aanwezigheid melden
videoconsult_3_start videoconsult

click on allow
  • The following screen opens. No registration is required. You will be able to login as a guest. Enter your name and click on [Join now]:
Click on Join now
  • You are now virtually present at your appointment, in the waiting room. Please wait until you are admitted to the conversation.
  • In the meantime make sure your camera and microphone are working. Do you see yourself? And is the microphone switch on? If that is the case you are ready for the video consultation.
waiting room

  • Once you are admitted to the conversation you will see the following meeting control bar:

A: turn video on/off
B: turn microphone on/off
C: view chat-conversation
D: end connection
control bar
  • It may occur that the consultation hour of the physician is running late. The assistant may inform you through a text message, which is directly displayed or can be recognized by the chat icon with an orange mark.
chat

Closing a video consultation


At the end of your appointment you can disconnect the call using the red ‘end call’ icon and close your browser.

Contacting us


For additional information on your scheduled video appointment, please contact the relevant outpatient clinic. You can find the telephone number in your appointment letter.

Should you have any questions about using Mijn Erasmus MC and/or the video consultation, please feel free to contact our video consultation service-desk for patients via (010) 703 27 74.


Foldernummer: zlfprt-06_20


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